The Pass Guarantee

Study with The Chartroom and pass your USCG exam — or we'll refund your last month. Simple.

How It Works

If you genuinely used The Chartroom to prepare and still didn't pass, we want to make it right. Send us your exam result and we'll refund your most recent monthly payment — no argument, no runaround.

We built this because we're confident it works. But we're also honest: the guarantee requires that you actually used the product. Showing up to the exam cold and asking for a refund isn't what this is for.

Requirements

  • You completed at least 3 full exam simulations before your test date
  • You answered at least 500 practice questions total
  • You scored 70% or higher on at least one simulation
  • You submit your claim within 30 days of your exam date
  • You provide your exam result (NMC letter or score sheet)

How to Claim

  1. Email hello@chartroom.online with subject line “Pass Guarantee Claim”
  2. Include your name, account email, and exam date
  3. Attach your NMC exam result or score sheet showing you did not pass
  4. We'll verify your usage and process the refund within 5 business days

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